Terms & Conditions

1. Provider identification

Services on this website are provided by:

• Ing. René Kyžňanský, trading as Ing. René Kyžňanský - WeAreBetterway
• Place of business: Agátová 1314/11, Veľké Zálužie, Slovak Republic
• Company ID (IČO): 57569410
• Tax ID (DIČ): 1125051158
• Not registered for VAT
• Registration: District Office Nitra (Okresný úrad Nitra), trade register no.: 430-74043
• Email: info@renlex.sk

(referred to below as the "Provider" or "Ing. René Kyžňanský - WeAreBetterway")

2. Introductory provisions

These Terms & Conditions govern the mutual rights and obligations between the Provider and any natural or legal person interested in, or ordering, the Provider's services (the "Client"), whether via the contact form on https://renlex.sk or through direct communication (email, phone, in-person meeting).

By submitting an inquiry, confirming a quote, or otherwise expressing an intent to enter into a contract with the Provider, the Client confirms they have read and agree to these Terms.

The Provider primarily serves business clients (B2B), but these Terms also reasonably govern the relationship with clients who are consumers under Slovak Act No. 250/2007 Coll. on Consumer Protection. Where these Terms reference consumer-specific rights, such rights apply only where the Client is a consumer.

3. Services provided

The Provider offers primarily the following services:

• website and web application development,
• video editing and photo editing,
• visual branding and print-ready graphic assets (e.g. business cards).

The specific scope, content, and technical approach of each engagement are always subject to individual agreement between the Provider and the Client, typically following an inquiry submitted through the contact form and a subsequent quote.

4. Orders and formation of contract

This website does not support direct purchase or instant payment. It is used to collect inquiries. The typical process is:

1. The Client submits an inquiry via the contact form, email, or another agreed channel.
2. The Provider reviews the inquiry and responds within one business day, requesting further information if needed.
3. The Provider prepares an individual quote or proposal.
4. A contract between the Provider and the Client is formed the moment the Client explicitly confirms the quote or proposal (by email or in writing), or upon signing a separate service agreement, if the parties agree to conclude one.

For larger or longer-term engagements, the Provider and Client may enter into a separate written agreement, which takes precedence over these Terms to the extent it differs from them.

5. Price and payment terms

The price for services is determined individually based on the scope, complexity, and time required for the engagement, and is always communicated to the Client in advance in a quote before work begins.

For larger engagements it is common practice to request an upfront deposit before work begins (typically as specified in the quote), with the remainder due upon delivery or according to an agreed installment schedule.

Invoices are due within the period stated on the invoice, unless otherwise agreed. The Provider is not registered for VAT, so prices are quoted as final, excluding VAT.

6. Delivery and cooperation

Delivery timelines are agreed individually for each engagement and form part of the quote or contract. The Provider undertakes to inform the Client without undue delay of any expected delay.

Timely delivery by the Provider assumes the Client's cooperation: in particular, the timely provision of materials (text, images, access credentials, feedback) and timely approval of each project phase. Delay on the Client's part may reasonably extend the agreed timelines.

7. Rights and obligations of the parties

The Provider undertakes to perform the agreed services with professional diligence, within the agreed scope and quality.

The Client undertakes to provide the Provider, in a timely manner, with all materials, information, and cooperation necessary for the proper performance of the engagement, and to pay the agreed price under the terms set out in the quote or contract.

The Client is responsible for ensuring that any materials handed over to the Provider for processing (text, images, logos, video, and similar) do not infringe the rights of third parties, in particular copyright and other intellectual property rights.

8. Intellectual property

Unless otherwise agreed in the quote or contract, rights to the resulting work (e.g. website source code, edited video, graphic design) transfer to the Client upon full payment of the agreed price.

The Provider reserves the right to use the completed work (or excerpts of it) in its portfolio and for marketing purposes, unless expressly agreed otherwise with the Client, for example for confidentiality reasons.

Software libraries, templates, internal tools, and know-how used by the Provider in performing the work remain the Provider's property even after delivery, unless subject to a separate licensing agreement.

9. Liability and complaints

The Provider is responsible for ensuring that the delivered work conforms to the agreed specification. Any defects must be reported to the Provider without undue delay after discovery, preferably in writing (by email) with a description of the defect.

The Provider undertakes to resolve a valid complaint within a reasonable period, typically within 30 days of receipt, unless the parties agree otherwise.

The Provider is not liable for damage caused by circumstances excluding liability (e.g. a third-party hosting outage, force majeure) or for damage arising from incorrect or incomplete materials supplied by the Client.

10. Right of withdrawal

If the Client is a consumer and the contract was concluded exclusively through means of distance communication (e.g. by email, without an in-person meeting), the Client has the right to withdraw from the contract without giving a reason within 14 days of its conclusion, in accordance with Slovak Act No. 102/2014 Coll.

This right does not apply if, with the consumer's consent, the Provider began performance (e.g. started work on the deliverable) before the withdrawal period expired, and the consumer was informed in advance that they would lose the right of withdrawal in that case.

Outside this statutory period, early termination of an engagement is governed by agreement between the parties, or by the specific service agreement, including payment for work already performed.

11. Personal data protection

Processing of the Client's personal data in connection with inquiries, orders, and service delivery is governed by a separate Privacy Policy, which forms an integral part of these Terms & Conditions.

12. Alternative dispute resolution

If the Client is a consumer and is not satisfied with how the Provider handled their complaint, the Client has the right to contact the Provider requesting redress. If the Provider rejects the request or fails to respond within 30 days, the consumer has the right to file a petition for alternative dispute resolution with an ADR entity under Slovak Act No. 391/2015 Coll., for example the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk), or via the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Final provisions

Matters not governed by these Terms are subject to the laws of the Slovak Republic, in particular the Civil Code (and, for relationships between businesses, the Commercial Code as applicable).

The Provider reserves the right to occasionally update these Terms, for example due to changes in legislation or in the scope of services offered. The current version is always available on this page; contracts already concluded remain governed by the version in effect at the time of conclusion.

Should any provision of these Terms be found invalid or unenforceable, this shall not affect the validity of the remaining provisions.

For any questions about these Terms, please contact us at info@renlex.sk.